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New Reviewer

Refund for Bengals Game

Marks Tickets - Refund for Bengals Game
Hello, Im inquiring about the refund for the Cincinnati Bengals game that got cancelled on 1/2/2023. Im curious when this refund will be processed? Thanks

User's recommendation: I had to call customer service and got immediate attention.

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ID
#4275810 Review #4275810 is a subjective opinion of poster.
Loss
$710
Preferred solution
Full refund
New Reviewer

Have not received my E-tickets please send to this email

Marks Tickets - Have not received my E-tickets please send to this email
Marks Tickets - Have not received my E-tickets please send to this email
Marks Tickets - Have not received my E-tickets please send to this email
My email is not working can you please send my new tickets which I am here now trying to get in my confirmation number is3729****
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ID
#3491489 Review #3491489 is a subjective opinion of poster.
Location
Fontana, California
Preferred solution
Deliver product or service ordered

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New Reviewer

Refund

Purchase three Jeff Dunham tickets and it was canceled due to Coronavirus. When I called customer service twice they treated very rude, and they told me that it was rescheduled for another date 8 months later which I knew this and told them I wouldn't be able to go to it then and would like a refund, and they kept refusing me. You would think at a time of crises and when people may need there money back because it was canceled they would honor that but not this company. Really sad they don't have any compassion or care for there customers at ALL.
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ID
#1837369 Review #1837369 is a subjective opinion of poster.
Cons
  • Customer services
Loss
$303
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Very poor customer service and no refunds

Purchased tickets for Jeff Dunham and then it got canceled due to Coronavirus and rescheduled to a way later date and I wasn't even going to be there around that time. I called twice and got really rude customer service and you would think if your show got canceled and your not going to be in town 9 months later they would refund your money for the three tickets I purchased. They have no care at a time when people should have compassion and understand the situation of a time of crises, but they don't they would rather steal your money. So run to another place to purchase your tickets this is the worse company to deal with or buy from. There are way better company to get better deals and better customer service.
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ID
#1837363 Review #1837363 is a subjective opinion of poster.
Location
Sandy, Oregon
New Reviewer

Another bait and switch! Terrible customer service!

Tl;dr Inventory not guaranteed, terrible customer service, much better alternatives out there. I purchasd "flex" seats for a recent production of Dear Evan Hansen. When purchasing flex seats you're agreeing to seats in a certain "zone" of the venue and then provided exact location at a later date (in this case 24 hours prior to the event). The zone I purchased was a luxury box level and the listing said seats will be in boxes A through Z. It also said they would be unobstructed "100% worry free". Being familiar with the venue, I knew seats in this area were hard to come by as they are club seats reserved for "members" (usually corporations) and not made available to the public. So, I was very pleased to reserve 4 flex seats at a reasonable price that would put me somewhere on this exclusive box level. I should have known better. My order status was changed to "Order Status: Processed: Your ticket seller has confirmed they have the tickets matching your request." shortly after my purchse. Then 48 hours before the event I sent a message to confirm that the tickets were still on track to be delivered the next day. What followed was the most deceitful and disappointing customer service experience in my life. Shortly after sending my email I received a call from a fast talking "Box Office Manager" that proceeded to tell me that the flex seat section I chose is not being utilized for this production due to special lighting from the show. Honestly, he was so confident that I almost bought it. But I did press him on his explanation since I knew closing down this section meant spurning wealthy club seat members and I had seen boxes available for other dates of this production on StubHub. When I mentioned the StubHub tickets he basically asked me to "prove it". So I told him what show to search and he indeed saw that there were tickets out there in these boxes (he just didn't have any). But rather than outright admit the tickets were bogus he continued to make excuses saying the boxes are obstructed view (blatant lie) and I wouldn't want them and how I should upgrade to these premium seats he had for just $120 more. Classic bait and switch. I refused to pay anything additional and continued to press him on how he could sell tickets he didn't have. That's when he tried to make me the bad guy. He said because I bought flex seats I wasn't guaranteed the tickets I purchased and that he has the right to cancel any order he wants. I pleaded with him to find me comparable seats as box office inventory was all but gone and I had already made plans to see the show. But all he could offer were lesser balcony seats. I pressed him one more time on how he can offer seats for sale that he doesn't have. He said that despite what the listing and the order status said purchasing flex seats is essentially a request for Mark's Tickets to find seats for you in that zone, and they don't actually have that confirmed inventory. When I began to express my disappointment he cut me off saying "I'm cancelling your order. Goodbye." and proceeded to hang up on me. In summary, they realized the bogus flex seats they had posted were actually in a premium seating area and priced way too low for them to fulfill the order and still make a profit, so they made up an excuse and tried to upsell me. When I caught on to their ploy I was hung up on.
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ID
#1690167 Review #1690167 is a subjective opinion of poster.
Cons
  • Deceitful
Reason of review
Poor customer service

Sketchy

Received patriots tickets and they look NOTHING like real tickets. The printing is faded and the logo isn’t even the same. Do not trust this website. Ticketmaster is way safer and CHEAPER.
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ID
#1686668 Review #1686668 is a subjective opinion of poster.
Location
Massachusetts, United States
New Reviewer

Bait and Switch Tactics

October 20, 2019 I order 2 tickets for $114 each on their website using my Android phone.. This is a total of $228. I got the confirmation number (3203****) from Mark's Tickets and it showed a charge of $316.75 !!!!! The price they charged me did NOT match what I ordered on their website. I never saw a service charge on their website. I called Mark's tickets (800-646-****) and told them the price on their website at check out did NOT match what I was charged. I told them wanted to cancel my order. They refused to cancel the order. I had to call my credit card company and suspend all transactions. I called Mark's Tickets again and told them what had happened and wanted to cancel my order. They told me all sales final. Too bad. They asked me for proof that their website did NOT show the service charge. I made the first call within 3 minutes of getting my confirmation email and the second phone call within 10 minutes of receiving the email.
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ID
#1685405 Review #1685405 is a subjective opinion of poster.
Cons
  • Football ticket bait and switch reseller
Reason of review
Return, Exchange or Cancellation Policy
Loss
$317
Preferred solution
Full refund
New Reviewer

Lied To!!!!!!

I bought tickets through Marks Tickets. The best seats in the house for me and my honey. I paid 751.00 for 2 tickets. I was only offered will call as a delivery option which meant only to be picked up an hour before the show. After purchasing the tickets I was sent an email stating the tickets were actually in zone A not row A and could be anywhere between row a- L. This is where I then learned the bait and switch these guys pull. If I wanted row h right orchestra I could've paid 170.00 a piece saving myself almost 500.00. I called Marks tickets, well all access is actually who I needed to call said Marks customer service. I then called them spoke with someone there who couldn't tell me where my seats were but did get a hold of they other party , not marks or themselves yet another co. who had the actual tickets to fedex them to me. They ended up being tickets I didn't agree to paying 751.00 for but ones that were way cheaper. This place sucks. I cant even resale them for anything close to what I paid.
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1 comment
#1671732

I agree these guys are total crooks, along with their buddies Tickets Box Office in NJ. They work together to screw over their customers.

You buy them at Mark's and this *** Sandy in NJ "has your tickets" which he doesnt and plays games until the last minute, basically trying to get you to pay more or give you the worse crap he can pawn off. Don't use Mark's Tickets or the jerks from Jersey, Tickets Box Office at 201-430-****.

ID
#1112893 Review #1112893 is a subjective opinion of poster.
Location
Costa Mesa, California
Reason of review
Not as described/ advertised
Loss
$750
Preferred solution
Price reduction